Our Guarantee & Return
Policy
Our goal is to offer only the finest personalized gifts
available, ones that will create lasting memories and provide years of
enjoyment. Each item we select must meet our strict standards for workmanship
and design. Our highly-trained production staff then artfully customizes each
order to your specifications. And before any item ships from our facility, it
must pass a final inspection for quality and accuracy. Personal Creations stands
behind the quality of every product we sell.
If your order it is not 100% free from defects in materials and workmanship, you
may return it in new condition and in its original packaging for a prompt
credit, exchange or full refund. Please use our
Contact Us
Form if you have a question about a return or exchange.
Cancellations and changes must be made by 10:00 p.m. Central Time of the same
day you place your order. Use our
Contact Us
Form to notify us of changes about your order.
All returns or exchanges must be made within 60 days of receipt. Personalized
items cannot be returned for reasons other than defects in materials or
workmanship.